The consistent measures implemented by “Aztelekom” LLC, a company
within AZCON Holding, to improve service quality have yielded significant
results in the management of citizens’ inquiries throughout 2025. As a
result, the number of appeals received via the company’s official website and
social media platforms has decreased considerably compared to the previous
year.
The reduction in the number of inquiries and calls is assessed as a
direct outcome of infrastructure modernization, service quality enhancement,
and the implementation of preventive measures carried out under the “Online
Azerbaijan” mega project during 2021–2024.
More than 83,000 requests were processed through online platforms
across the regions, representing a 30 percent decrease compared to the previous
year. In Baku, this figure amounted to nearly 43,000, with a 39 percent
reduction in the number of appeals.
At the same time, positive dynamics were also recorded in the
number of calls received by the 24/7 call centers. Over 711,000 calls were
answered in the regions, which is a 31 percent decrease year-on-year. In Baku,
more than 578,000 calls were handled, reflecting a 15 percent reduction.
“Aztelekom” LLC continues its activities to provide citizens with
more convenient, accessible, and sustainable services.
